We can't find anything from you in our queue. Sorry about this, not sure what happened there. It should be showing in your sent private messages folder? I've sent you a new private message from me. Can you reply back to mine, please? It should come through to us to help you.
I have just replied to Matt-S and yourself with the same message you didn't receive
Hi - is there any update? I have responded to your private message but haven't had anything further
Thanks for posting.
Sorry about the delay in getting back to you both, we work all cases in the order they are received.
We aim to respond to private messages within 48 working hours. We are a small, specialised, team and as such it may take us a little longer to get to you, on occasions, so please bear with us. Currently, we are really busy and running slightly behind 48 hours.
Thanks for your patience and understanding.
I gave your mobile number a quick call, I'm sorry I didn't get speaking to you.
My colleagues in the Promotions Team have got back to me. They've apologised for the delay in you receiving the code to claim your Free tech Gift. They've confirmed that you are entitled to the offer and have issued the code.
I've sent you a PM with the details you need to follow in order to claim the Gift. If you need anything else, please let me know.