cancel
Showing results for 
Search instead for 
Did you mean: 
192 Views
Message 1 of 4

Re: Not received Free Gift Email for Samsung Tablet.

I've waited over 30 days and still not received the email - 27/07/19 is when I took out the contract. Not impressed. I knew I should have left BT and not been suckered into a new contract.

3 REPLIES 3
Distinguished Sage
Distinguished Sage
188 Views
Message 2 of 4

Re: Not received Free Gift Email for Samsung Tablet.

@SuzanneGambrill 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
Reply
Moderator
Moderator
179 Views
Message 3 of 4

Re: Not received Free Gift Email for Samsung Tablet.

Hi @SuzanneGambrill 

Welcome to the Community and thanks for your post!

I'm sorry that you haven't received the email with the code to claim for your free gift.  I realise it has been over 30 days and you haven't heard anything.

You can get in touch with us and we'll check what's causing the hold up.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Community ModeratorRobbieMac
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Moderator
Moderator
135 Views
Message 4 of 4

Re: Not received Free Gift Email for Samsung Tablet.

Hi @SuzanneGambrill  thanks for sending over your details. I can see that you had already been in contact via social media and Lizzie in that team has arranged for your free gift and it will be with you within the next 28 days.

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply