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SamN
Beginner
243 Views
Message 1 of 9

Re: Not received Free Gift Email for Samsung Tablet

Hi,

I signed up back in June and I'm still waiting for an email code! Been through the online chat twice and have been promised an email twice, but still nothing! Can someone help me please?

Sam

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Not received Free Gift Email for Samsung Tablet/xbox.

@SamN 

Did you apply for your broadband service online, or over the phone?

Was a reward card also offered, and did you apply and receive it?

What was the date you placed the order, and what date was your service activated?

These were the June offers https://shop.bt.com/other-pages/bt-customer-offers/bt-broadband-june-2019-offer/

An xbox was not included.

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SamN
Beginner
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Message 3 of 9

Re: Not received Free Gift Email for Samsung Tablet/xbox.

It was applied for over the phone I think, after seeing the online deal. The chap on the phone promised the gift several times and was the clincher of the deal. The online chat operatives have confirmed I'm elegible. No, a gift card was not part of my deal.

Order placed June 8th

Broadband went live July 1st

Landline went live August 2nd (finally)

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Distinguished Sage
Distinguished Sage
221 Views
Message 4 of 9

Re: Not received Free Gift Email for Samsung Tablet/xbox.

Normally only online orders are eligible, however if you were promised over the phone (calls are recorded), then that will need to be looked at.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

 

Moderator
Moderator
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Message 5 of 9

Re: Not received Free Gift Email for Samsung Tablet/xbox.

Hi @SamN,

I'm sorry to hear that you haven't received any gift email. The adviser, that you spoke with, may have had the Xbox as part of their offers. We can look into this for you and find out what's happening. I've sent you a private message so we can get started.

Thanks

DanielS

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SamN
Beginner
208 Views
Message 6 of 9

Re: Not received Free Gift Email for Samsung Tablet/xbox.

Replied to your PM, thanks. Sorry for the confusion, I originally replied to another similar thread where an Xbox was being discussed, but my message was split into its own thread. There wasn't an Xbox available to be, only a smart speaker, headphones, and a Samsung tablet.

Sam

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Moderator
Moderator
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Message 7 of 9

Re: Not received Free Gift Email for Samsung Tablet/xbox.

That's perfect @SamN, thank you.

One of my team will be in touch with you between today and tomorrow.

Take care for now.

Thanks

DanielS

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lizzieallan23
Beginner
77 Views
Message 8 of 9

Re: Not received Free Gift Email for Samsung Tablet/xbox.

Did you get it sorted in the end????

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SamN
Beginner
73 Views
Message 9 of 9

Re: Not received Free Gift Email for Samsung Tablet/xbox.

Yep they sorted it within a few hours!