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kelb50
Beginner
438 Views
Message 1 of 10

Re: ORDI request

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H Paddy B,

I am having the same issue as the OP. My house name on my account is incorrect.

How do I go about changing it please?

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9 REPLIES 9
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: ORDI request

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I moved your post to start your thread as previous one had been solved

are you BT RETAIL customer?  Is your address correct in the Royal mail database?



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kelb50
Beginner
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Message 3 of 10

Re: ORDI request

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Thank you for your reply. I’m a BT customer (not retail). My address is correct on the Royal Mail address checker. My house name on my BT account is missing one letter from it. 

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imjolly
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Distinguished Sage
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Message 4 of 10

Re: ORDI request

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if not BT Retail are you BT Business?  if so you need to post here https://business.forums.bt.com/



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kelb50
Beginner
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Message 5 of 10

Re: ORDI request

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I’m sorry, I didn’t understand,  thought you meant retail business. I am a retail customer, apologies for the confusion. 

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imjolly
Distinguished Sage
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Message 6 of 10

Re: ORDI request

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just to clarify - you have residential broadband?

is your name and address exactly the same on BT residential records and the royal mail database?



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iniltous
Guru
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Message 7 of 10

Re: ORDI request

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To be clear , if you are not a BT ‘retail’ customer but a BT customer , who exactly do you pay for your phone and broadband ?, if it’s not ‘BT’ then this forum isn’t the place to get your issue resolved.

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kelb50
Beginner
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Message 8 of 10

Re: ORDI request

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Yes, I have residential broadband. My address is correct in the Royal Mail Reguster but is not correct on my BT account. The name of my house is missing one letter. This is stopping me from upgrading online, because it keeps showing an error. I have looked through previous posts and this is a problem that keeps cropping up and gets resolved by correcting the mistake. 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 9 of 10

Re: ORDI request

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if the problem is you address on your BT account that does not need ORDI request to openreach just need to phone 150 then billing and get it sorted



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kelb50
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Message 10 of 10

Re: ORDI request

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Thank you for your help. I’ll give them a call now. 

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