I would like to make a compaint about the cutomer option department.
I spoke with them last week about moving my service as I was unhappy with the tv service (well my children were not happy) as it is very slow when changing the channel and scrolling, but now the service is not showing when on certain channels and have to reboot daily.
however I spoke to a lady who said that I had an old box and they could exchange this for youview which is the same as vision.
we went through the other details of my account and changed the broadband option, i agreed to change the services as they has assured me that they would exchange the box. While changing all the details she said she could not put a request in for the box change until the next day, as I would be charged for this. It was agreed that she would call be back on saturday morning at 9am.
obviously no call, called back today to speak to a very unhelpful lady, who would not let me speak to a supervisor, said an exchange would cost me £25. As you can imagine i was furious i asked to speak to a supervisor then to speak to customer complaints, she did not seem to know what to do, she said i needed to speak to technical and raise a complaint with them. I asked to be transferred and was conveniently cut off.
I have raised a complaint on my account but god know how long that will take, and in the meantime I am now paying more for a service that still dosnt work, i feel i have been duped into staying with BT then left in the lurch when other assistants havnt got a clue.
I have been with BT a long time and feel that they have not acted ethically when dealing with myself, insisting that I would get a new tv box which will work and now saying that I have to pay for it, and to make things even worse its a ridiculous amount to buy myself out of the contract as no cooling off period.
I hope for someone to be intouch with asap and resolve this matter
I have asked a moderator to provide assistance, they will post an invite on this thread.
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I am very sorry about this. I can understand why you would feel annoyed given what has happened.
I'll be happy to help you out and get to the bottom of this. The Mod team are quiet busy at the moment so it may take a few days but I promise we will see this through for you as quickly as we can.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.