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strudders
Newbie
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Message 1 of 3

Re: Order cancelled

Hey welcome to the club. I placed an order on the 10/12/2013. I had the same messages. Apparently Open Reach timed out my line installation and so the clever people at BT cancelled my order. When i called they opened anew order with a completion date of 19/2/2014 over two months from my original order. And on top of that they still have the £196.95 i paid and tell me i now have to wait 40 days for a final bill from the order they cancelled. And they are trying to charge me £161 cancellation fee!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Inept doesn't go near it.

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Order cancelled

I have asked a moderator to provide assistance, they will post an invite on this thread.

 


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

 

modpicture.jpg

 

 

 

This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it

 

 

 

Image2.jpg

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Moderator
Moderator
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Message 3 of 3

Re: Order cancelled

Hi Strudders,

 

Welcome to the forum and thanks for your post, I'm sorry to hear about the problems with your order.  Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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