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Tmucker
Newbie
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Message 1 of 3

Re: Paid my final bill to BT but they're still trying to charge me!

I feel your pain. I'm a single parent and work part time. I've been having this since I cancelled in September 2014!! I literally feel like I am being harassed now and it's really getting to me. I have even had BT employees look at my account and say they can see I cancelled so they are not sure why it's carried on. They've now moved to a second debt collector, I'm assuming the first company realised it was a joke after I spoke to them and then it changed. So now I'm getting letters from them saying I need to pay nearly £300!
I've had so many different stories from BT employees that don't match, spent hours on the phone and online chats and got nowhere. Really at a loss as to what to do, when I have done nothing incorrect. Now in 2016 the nightmare continues 

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Distinguished Sage
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Message 2 of 3

Re: Paid my final bill to BT but they're still trying to charge me!

@Tmucker
I have asked the Forum Moderators to help you they will post their contact link here tommorow
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Moderator
Moderator
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Message 3 of 3

Re: Paid my final bill to BT but they're still trying to charge me!

@Tmucker Thanks for posting, we'll be happy to look into this for you. Please use the 'contact the mods' link in my forum profile to send in your BT account details.

 

Thanks

Neil

Community ModeratorNeilO
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