I am also struggling with my Visa debit pure card from BT. We haven't received ours since our order May 2015. I can't get through on any of the phone numbers and the one I've found specifically for the card online is automated.
Please can someone advise me of what to do - is there somebody available on here that could look into this for me please?
I have also sent 'contact us' emails but haven't heard anything back from this yet either.
Solved! Go to Solution.
Good luck trying to get BT to honor their promises. I've been waiting 60 days for my Sainsbury's voucher (that was supposed to be delivered within 30 days) and still nothing. They will treat you like an idiot and keep on delaying until you give up.
Thanks for posting. I'm sorry you haven't received the pre paid card or the sainsbury voucher. If you've followed the order process and applied for the voucher once activated then I can help track them down for you. Just drop me an email mwith the details. You'll get the contact the moderators link in my profile, and thanks @ssrivast for such a positive post. It just goes to show how the forum can help.
I have tried to claim the pure prepaid visa card since June 2015 and after many complaints, it still has not been resolved yet as I still have not received it. Please help!
Hi @garyma6 and welcome.
If you followed the correct order and claim process then there shouldn't be any problems in getting the card out to you. I can check what's gone wrong for you if you wish. Just drop me an email with the details. You'll get the contact the moderators link in my profile.