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axwy62
Beginner
266 Views
Message 1 of 9

Re: Recurring charge for Caller Display

Hi,

Sorry to post here but I can't find the new thread option, I'm new to this forum.

 

I'm having the same issue with being charged for caller display. I was assured last month it was all sorted out and I'd be refunded back to September, just got this month's bill with a paltry £1.69. I really can't cope with the foreign call centre again, can someone please help?

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Recurring charge for Caller Display

try live online chat 




live chat




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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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axwy62
Beginner
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Message 3 of 9

Re: Recurring charge for Caller Display

Live chat have already agreed to do the refund twice, hence braving the call centre last month.
Don't think I trust them to do what they say anymore.
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Distinguished Guru
Distinguished Guru
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Message 4 of 9

Re: Recurring charge for Caller Display

The helpdesks can't help with this. I'm asking the forum moderators to have a look at your account and they should post contact info here shortly.

--
You can click the thumbs up icon below this message if you think it was helpful.
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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: Recurring charge for Caller Display

If you have done online help and customer services then see if mods can help. They will post a contact us link. 




contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
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Moderator
Moderator
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Message 6 of 9

Re: Recurring charge for Caller Display

Hi axwy62 and welcome.

 

I'm sorry you're getting repeat charges for the caller display. I can help with this. Can you drop me an email with the details? You'll get the 'contact us' link in my profile.

 

Cheers

 

David

 

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axwy62
Beginner
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Message 7 of 9

Re: Recurring charge for Caller Display

Details sent as requested, and acknowledged. Thank you.

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axwy62
Beginner
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Message 8 of 9

Re: Recurring charge for Caller Display

This has now been sorted and refund received yesterday, thanks for the help. It's a shame it took so long, but a good result in the end.
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axwy62
Beginner
137 Views
Message 9 of 9

Re: Recurring charge for Caller Display

Please disregard the above, problem not solved as on the same bill I'm now being charged for BT Sport which I don't want, have no means of viewing and actually cancelled 9 months ago when my son moved out. Again, it's apparently because I didn't renew the free option!!!! What will BT charge me for next - not asking them to supply my tea bags?
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