I think the issue is this. On this page
there is advice on getting return bag
You can also ask for one by logging into My BT and selecting 'View details' under 'Please return your equipment'.
But, I cannot see where "View Details" is on the My BT page, nor any "please return your equipment".
Advice on where the missing links might be?
Solved! Go to Solution.
Hi @doctorzogg, welcome to the forum, and thanks for posting. Sorry that you can't order a returns pack online. If you require a returns pack I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to arrange one for you.
Thank you for taking my call today.
I've placed an order for a returns kit to be sent to your home address. It can take up to 7 working days for this to arrive.
If for any reason it doesn't turn up or you have any questions, please feel free to drop me a PM.