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Andrew_A
Beginner
702 Views
Message 1 of 5

Re: Reward Card Not Received

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I'm in the same position, I claimed the card on the 22/03/18 , the reward tracker said it was dispatched on the 29/03/18. I contacted support on the 23/04/18 and was told it takes a minimum of 30 days to max of 45 days to arrived. Despite the fact it says it's been dispatched. 

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PaddyB
Moderator
Moderator
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Message 2 of 5

Re: Reward Card Not Received

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Hi @Andrew_A,

I'm sorry there has been a delay in you receiving your BT Rewards Card. I'd be more than happy to take a look at your account to make sure that the Rewards Card is on the way. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

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sophiejdalston
Beginner
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Message 3 of 5

Re: Reward Card Not Received

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It's ridiculous isn't it? No mail service takes 30-45 days.
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sophiejdalston
Beginner
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Message 4 of 5

Re: Reward Card Not Received

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Ridiculous isn't it? No mail service takes 30-45 days...
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PaddyB
Moderator
Moderator
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Message 5 of 5

Re: Reward Card Not Received

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Hi @Andrew_A,

Thank you for sending in your details. I gave your mobile number a quick call, I'm sorry I didn't get speaking to you today.

I'm really sorry there has been a delay in you receiving your BT Rewards card. Unfortunately there has been a delay with our suppliers. I can see that the Rewards Card has been ordered and should arrive with in the next 30 - 45 days.

Please accept my apology for the delay.

Thanks

PaddyB

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