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marcrp
Beginner
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Message 1 of 7

Re: Reward Card

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Hi

 

I too had my broadband and phone line go live on 13th June. I've logged into the Claim My Reward but nothing is showing.

Could you investigate for me please @JohnC2 ?

 

Thanks,

 

Marc

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Moderator
Moderator
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Message 2 of 7

Re: Reward Card

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Hi @marcrp,

When you check your order in your MY BT, is the order showing as Open?

If it is, this will need to complete first before you can claim the Rewards Card.

Thanks

PaddyB

Community ModeratorPaddyB
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marcrp
Beginner
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Message 3 of 7

Re: Reward Card

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Hi @PaddyB

 

I can confirm the order is showing as complete in the MyBT orders section.

I don't know if this would affect it but when I placed the order online originally I had a message from BT a few days later saying my order was cancelled due to a system error. The message then went on to say the order had been put back on the system for me (But showed as a different order reference).

 

Thanks

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Moderator
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Message 4 of 7

Re: Reward Card

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Hi @marcrp,

I'll need take a look at you order to make sure the Reward Card was included. Please can you send me in your details using the "Contact The Mods" link found in my profile.

Thanks

PaddyB

Community ModeratorPaddyB
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Message 5 of 7

Re: Reward Card

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Hi @marcrp Thanks for sending over your details. I've submitted your reward card claim for you and you should have a response in the next few days. I'll keep an eye on it also to ensure you are updated.

Cheers
John

Community ModeratorJohnC
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marcrp
Beginner
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Message 6 of 7

Re: Reward Card

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Hi @JohnC2

 

I've had an email and text saying my reward card claim has been submitted succesfully and I should receive it in the post soon.

Many thanks for sorting this out. It is much appreciated.

 

Regards,

Marc

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Message 7 of 7

Re: Reward Card

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Hi @marcrp thanks for the update I was keeping an eye out to check it was organised for you before I closed this off so good news that it's been arranged for you.

Cheers
John

Community ModeratorJohnC
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