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Newbie
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Message 1 of 3

Re: Reward Card

When I tried to use my reward card found the card it had been deactivated and the funds returned to BT in error.  How do I get my funds returned.  The card should have been active until November, but the company said I had not activated it.  I had and wrote down the code for the card.  Luckily I tried to find the amount on the card before using it in a shop.  Please can you help.

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Moderator
Moderator
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Message 2 of 3

Re: Reward Card

Hi @djfisher13 and thanks for posting.

I'm sorry you're having problems with the reward card. Have you contacted the Purecard team? They should be able to help. You can get them on 0344 879 1068 or email bt@Purecard.com. Open 9am to 6pm, Monday to Friday.

Cheers

David

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Newbie
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Message 3 of 3

Re: Reward Card

That is who I contacted and a complete waste of time. They said they just administered the cards and could do nothing. I think they are paid for every card they shut down.

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