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Newbie
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Message 1 of 2

Re: Reward card missing on my account

Hi I have the same issue. I have my welcome email stating that I have a reward card as a welcome gift but each time I have looked on the relevant page it says no reward card on my account. It is not an emergency but I am running out of time to claim it as I kept checking to see if it would pop up on my account. Please can you help me? Thank you

 

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Moderator
Moderator
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Message 2 of 2

Re: Reward card missing on my account

Hi @annelibby60,

Welcome to the Community and thanks for your post!

I'm sorry that you're having problems claiming for the reward card.  We can pick this up and chase the reward for you.  We are extremely busy at the moment and we will get back to you as soon as we can.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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