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Newbie
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Message 1 of 2

Re: Ring Doorbell free gift

I signed up on 22nd November 2019 for Black Friday deal with free ring doorbell.I have not received ring doorbell or email from bt. It is well beyond the 14 day cooling off period and still nothing.I have rung by 3 times now and all I keep being told is I will receive doorbell.I have logged two complaints to bt who just bury their heads in the sand hoping I will forget about it but I won’t.The only reason I reconstracted was because of the free ring doorbell.I have entered into a contract that they are not honouring.Has anyone else having the same issues ?

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Ring Doorbell free gift

@Lampsy08 

The order would have been sent to the BT Shop, 14 days after your service was activated.

The BT Shop can take up to 30 days to dispatch it.

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