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hari
Beginner
216 Views
Message 1 of 6

Re: Topcashback Cashback declined by BT for no reason

Hi there, just joined this after many months of going back/forth with Topcashback who have claimed they cannot do anything over missing cashback with BT. I switched to BT for TV/Broadband/Phone in August 2015 and was expecting cashback which was declined after many months of waiting and have been unable to get to the bottom.  All I recall was that there was an issue placing the order via Topcashback referral site and wondered if that has caused tracking issues for it to be not paid. Will appreciate if somebody from BT can get in touch please, thank you

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5 REPLIES 5
hari
Beginner
165 Views
Message 2 of 6

Re: Topcashback Cashback declined by BT for no reason

No reply to this after 9 months, will be leaving BT

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Moderator
Moderator
152 Views
Message 3 of 6

Re: Topcashback Cashback declined by BT for no reason

Hi @hari and thanks for posting.

 

I'm really sorry we haven't ot back to you on this. You've mentioned there was an issue placing the order via top cashback. Did you call the sales team to place the order? Was it done online? Do you still have your order reference details? Does it begin with AJM? 

 

Cheers

 

David

Community ModeratorDaveM
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hari
Beginner
134 Views
Message 4 of 6

Re: Topcashback Cashback declined by BT for no reason

Hi David, thanks for your reply, it was under order no:AJME**** ended in 5162 and it was attempted online however didn't go through so had to place it over the phone. There was some issue at the time online for orders which were processed through topcashback referral link so had to be processed through phone so I understand that to be a potential problem in tracking of the cashback. Please let me know if you require any more details and appreciate any help you can provide, thanks
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hari
Beginner
113 Views
Message 5 of 6

Re: Topcashback Cashback declined by BT for no reason

Hi David, any luck in tracking down what may have been the issue? Thanks
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Moderator
Moderator
101 Views
Message 6 of 6

Re: Topcashback Cashback declined by BT for no reason

Thanks for confirming the order details @hari. Can you please drop me over an email with your details and I'll look into this for you. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

Community ModeratorDaveM
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Help others by clicking on ‘Mark as accepted solution’
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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