I have been trying to sign up for fibre broadband since BT contacted me THREE YEARS AGO.
In December 2015 I was told that it would be available between April- Sept 2016 (NOT the most precise of replies!) but here we are at the end of the latest promised installation period and ...
yep, NOTHING, not even an explanation. If any other business was run in this haphazard fashion there would be calls for those responsible to be relieved of their duties.
While I'm on... has anybody ever succeeded in actually contacting a BT employee who will give a precise answer to a direct question of "When will I get BT Infinity?" ///
Its Openreach not BT Retail that provide and upgrade the fibre cabinets for all providers.