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sleepy
Beginner
312 Views
Message 1 of 3

Re: Uswitch reward

I am having exactly the same issue as above? I had ordered a BT broadband package which went active 13.2.2020.

The offer from USwitch was an £80 reward card and a £40 M&S Voucher. I have been to the rewards page but it says I have no eligable rewards to claim? I've tried filling out the form on USwitch to claim the M&S voucher and putting in my AJM order number numerous times ever since it went active but still nothing?

I have tried phoning BT and they should now be sorting the reward card but still nothing on the M&S Voucher?

Could you help me RobbieMac?

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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
303 Views
Message 2 of 3

Re: Uswitch reward

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.


Please bear in mind that with the current crisis, it could take a long time for one of them to deal with your request.

PaddyB
Moderator
Moderator
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Message 3 of 3

Re: Uswitch reward

Hi @sleepy,

Thank you for posting I'm sorry you haven't received the Rewards that were included as part of your order.

If you send me in your details I'd be more than happy to chase this for you but please bear in mind that we have had to prioritise our cases and we are dealing with vulnerable customers who are without service first so there could be a delay in us getting back to you.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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