Hi ive not recieved my xbox either its been over 30 days now have contacted via web chat was told i wasnt entitled to it then ive rang up to cancel as i was sold the package which had the xbox included the lady on the phone reassured me after going through the notes i was entitled to it and everything was in place but everything is so vague about it. I wouldnt mind but i bought my daughter a tv that is 4k purposely for her xbox. Now she has no xbox if i knew this was going to happen i would of bought her a cheaper xbox and tv together. Not happy with the way bt handle this gift situation.
Welcome to the Community and thank you for posting. I'm sorry you haven't received your Xbox as part of your order for signing up to BT. If you send me in your details, I'd be more than happy to take a look at this for you.
We are very busy at the moment with all that's going on so it will take us a few days longer than normal to get back to you.
I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages