The info you need is on the Reward Cards T&Cs.
It depends on which day you placed your order.
https://www.bt.com/manage/bt-reward-card/
Thanks KB for the reply...
I think I placed my order on Nov 11th.
@MVP26 wrote:
Thanks KB for the reply...
I think I placed my order on Nov 11th.
Then there was no reward to claim for that period. It would have been unusual for BT to offer an expensive gift, and a reward card.
Ok, I thought there was no reward card with the TV/Xbox offer... so why didn't you say that there was no reward card in this thread https://community.bt.com/t5/Bills-Packages/free-gift-of-tv-or-xbox-one-and-reward-card/m-p/1996650#M...
I originally posted my question in that thread but you moved my post to a new thread. The OP in that thread joined BT same day as me but you replied to her...''You have to claim your reward card, its not sent automatically https://www.bt.com/manage/bt-reward-card/''
Should of told her that there was no Reward card with TV/Xbox offer to avoid any confusion...