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Message 1 of 5

Re: rewards

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Hi Barry

Is there a link to check on the progress of reward card delivery? I believe I have met the same problem.

I logged my clain for a £125 credit card at the beginning of March but I havent received it yet. The last status update I did see, said despatch would be April 4th?!

With kind regards

David

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Message 2 of 5

Re: rewards

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Hello John

 

Is there a link to check on the progress of reward card delivery?

I logged my clain for a £125 credit card at the beginning of March but I havent received it yet. The last status update I did see, said despatch would be April 4th?!

With kind regards

David

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Message 3 of 5

Re: rewards

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Hi @davidbhutchings

Thanks for your posts and welcome back!  I have moved your posts to start your own thread as that's the best thing to do.

Sorry for the delay receiving your reward card.  Can you send us over your details and we will check what's causing the delay with you receiving it?  Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

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Message 4 of 5

Re: rewards

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Hi @davidbhutchings,

Thank you for sending in your details. I'm sorry there has been a delay in you receiving your BT Rewards Card. I've contacted the Rewards Team on your behalf. I'll get back to you as soon as I've has an update from that team.

Thanks

PaddyB

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Message 5 of 5

Re: rewards

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Hi @davidbhutchings,

The BT Rewards Team have got back to me and apologised for the delay in you receiving your BT Rewards Card. They've manually reordered your Rewards Card and this should arrive in the next 30 - 45 days.

Please once again accept my apology for the delay.

Thanks

PaddyB

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