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Re signing a contract

As an long time BT customer I have to say I'm not impressed with the resign deals, as a new customer I could have had a tablet or a google spy box free and probably be paying less each month for the same speeds etc.

I've never had an upgrade on my hub for god know how many years, still using hub mark 3,  even tho this is promised each time, I did get a power supply thru the post cos the one I had could case a fire but thats it.

Why are long term customers treated like filth compared to new one?..... I'd love to know?

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