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peterwot
Aspiring Expert
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Message 1 of 4

Re: still cant view my phone bill online, please help

Log on to My BT but cannot view my latest bill. First time this has happenend. 

 

Thank you for any suggestions.

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-Richie-
Expert
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Message 2 of 4

Re: still cant view my phone bill online, please help


@peterwotwrote:

Log on to My BT but cannot view my latest bill. First time this has happenend. 

 

Thank you for any suggestions.


Have you tried the link above that @Keith_Beddoe posted ? it's still valid for billing help.

I can confirm I can view my bills through MyBT and also via the app, from your home page at MyBT, instead of clicking 'View Bill', try clicking 'Manage Bill Settings' as that will show current and past bills, It also contains a link to download the bill in .pdf format.

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peterwot
Aspiring Expert
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Message 3 of 4

Re: still cant view my phone bill online, please help

Thank you
I do not have a "manage bill settings" option

However just got message "There's been a problem getting your account details. We have registered this problem and will be looking into it shortly."

I will try again later!
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Moderator
Moderator
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Message 4 of 4

Re: still cant view my phone bill online, please help

Hi @peterwot Have you managed to view your bill since you last posted?

If not clear your cookies and cache and if possible try a different browser. If that doesn't work post back and let me know and I'll be happy to help.

Cheers
John

Community ModeratorJohnC
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