cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jillynewt74
Beginner
599 Views
Message 1 of 13

Re: still no free gift

Go to solution

Hi i have not recieved my xbox yet

0 Ratings
Reply
12 REPLIES 12
Keith_Beddoe
Distinguished Sage
Distinguished Sage
588 Views
Message 2 of 13

Re: still no free gift

Go to solution

@jillynewt74 

If you are a new customer to BT you become eligible for the gift after 14 days have passed but it can take up to 28 days after that and possibly longer with the current crisis, for the email to be sent to you so you can claim your Xbox from the BT Shop, who will then dispatch it.

Have 28 days passed  yet?

0 Ratings
Reply
jillynewt74
Beginner
578 Views
Message 3 of 13

Re: still no free gift

Go to solution

Yes long ago

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
556 Views
Message 4 of 13

Re: still no free gift

Go to solution

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.


Please bear in mind that with the current crisis, it could take a long time for one of them to deal with your request.

0 Ratings
Reply
jillynewt74
Beginner
542 Views
Message 5 of 13

Re: still no free gift

Go to solution

Ok but 8 weeks is too long 

0 Ratings
Reply
NeilO
Moderator
Moderator
532 Views
Message 6 of 13

Re: still no free gift

Go to solution

Hi @jillynewt74, I'll send you a private message in a moment and we'll be happy to chase this up for you. 

0 Ratings
Reply
jillynewt74
Beginner
518 Views
Message 7 of 13

Re: still no free gift

Go to solution

Did you receive my message

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
513 Views
Message 8 of 13

Re: still no free gift

Go to solution

@jillynewt74 

It likely to be some time, possibly a week, before your request is looked at, as the moderators have a very large waiting list at the moment.

0 Ratings
Reply
NeilO
Moderator
Moderator
508 Views
Message 9 of 13

Re: still no free gift

Go to solution

Hi @jillynewt74, No I can't see a reply. If you click on this Private message link you'll be able to respond to my message from there. 

0 Ratings
Reply
DavidM
Moderator
Moderator
412 Views
Message 10 of 13

Re: still no free gift

Go to solution

Hi @jillynewt74,

Thanks for taking my call. I'm glad I was able to get this sorted for you.

Happy gaming!!!!!

Cheers

David

0 Ratings
Reply