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Oleksandr
Beginner
319 Views
Message 1 of 5

Re: uSwitch Reward Card

Hi

I Can't claim uSwitch £80 Reward Card

Signed up on 09 February and service went live on 24 February. My 14 day cooling off period has now passed and no reward is showing.

It's concerning how many threads there are with exactly the same issue. The offer was clearly advertised (images below) and accepted, and contributed significantly to my decision.

Screen Shot 2020-02-09 at 2.41.15 AM.png

 

Trust this can be resolved.

Thanks.

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
306 Views
Message 2 of 5

Re: uSwitch Reward Card

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.


Please bear in mind that with the current crisis, it could take a long time for one of them to deal with your request.

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Oleksandr
Beginner
280 Views
Message 3 of 5

Re: uSwitch Reward Card

Do I need any details of my contract to resolve this issue?
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
277 Views
Message 4 of 5

Re: uSwitch Reward Card


@Oleksandr wrote:
Do I need any details of my contract to resolve this issue?

Do not provide any details on this forum. A moderator will ask you to send detail privately.

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PaddyB
Moderator
Moderator
263 Views
Message 5 of 5

Re: uSwitch Reward Card

Hi @Oleksandr,

Thank you for posting I'm sorry you haven't received the Rewards that were included as part of your order.

If you send me in your details I'd be more than happy to chase this for you but please bear in mind that we have had to prioritise our cases and we are dealing with vulnerable customers who are without service first so there could be a delay in us getting back to you. I trust you understand?

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

 

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