I am on the same situation, I haven’t heard anything from BT about my free gift (I worked out how to get the gift card after a LIT of googling). Not an easy or efficient service, it’s funny how big companies to don’t make it hard to take your money but make it very hard to get the things they advertise!
I ordered the 14.08, I ordered tv entertainment package and internet (with BT sport), it was activated on 29.08. I had an initial email about a gift saying I’d hear within 14 days of activation but have heard nothing since.
Your gift email is sent 30 days after activation, the 14 day information is incorrect.
Please see this similar post from a moderator which confirms the 30 day timescale,
You should receive the email sometime next week.
You can redeem it via this page https://shop.bt.com/other-pages/bt-customer-offers/bt-broadband-august-2019-offer
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @mariap and welcome to the community.
Thanks for posting about the xbox offer. I'm sorry you haven't received your email. Have you checked your spam filter? Can you take a look and let me know if the email is there?