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mariap
Beginner
192 Views
Message 1 of 13

Re: x box free gift

I am on the same situation, I haven’t heard anything from BT about my free gift (I worked out how to get the gift card after a LIT of googling). Not an easy or efficient service, it’s funny how big companies to don’t make it hard to take your money but make it very hard to get the things they advertise!

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12 REPLIES 12
Distinguished Sage
Distinguished Sage
189 Views
Message 2 of 13

Re: x box free gift

@mariap 

What date did you place your order, what package did you order, and what date was your service activated?

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mariap
Beginner
185 Views
Message 3 of 13

Re: x box free gift

I ordered the 14.08, I ordered tv entertainment package and internet (with BT sport), it was activated on 29.08. I had an initial email about a gift saying I’d hear within 14 days of activation but have heard nothing since.

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Distinguished Sage
Distinguished Sage
177 Views
Message 4 of 13

Re: x box free gift

Your gift email is sent 30 days after activation, the 14 day information is incorrect.

Please see this similar post from a moderator which confirms the 30 day timescale,

https://community.bt.com/t5/Bills-Packages/Xbox-gift/m-p/1966707#M112407

You should receive the email sometime next week.

You can redeem it via this page https://shop.bt.com/other-pages/bt-customer-offers/bt-broadband-august-2019-offer

 

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mariap
Beginner
174 Views
Message 5 of 13

Re: x box free gift

Spoiler
Thanks, have a good one.
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Distinguished Sage
Distinguished Sage
162 Views
Message 6 of 13

Re: x box free gift

Please post back here, if you do not receive the email by the end of next week.

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mariap
Beginner
93 Views
Message 7 of 13

Re: x box free gift

Hello, I didn’t receive an email.

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Distinguished Sage
Distinguished Sage
89 Views
Message 8 of 13

Re: x box free gift

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 9 of 13

Re: x box free gift

Hi @mariap and welcome to the community.

Thanks for posting about the xbox offer. I'm sorry you haven't received your email. Have you checked your spam filter? Can you take a look and let me know if the email is there?

Cheers

David

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mariap
Beginner
76 Views
Message 10 of 13

Re: x box free gift

Morning, I’ve just checked again (I’ve been checking my junk all week) and can’t see anything.

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