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Aspiring Contributor
Message 1 of 2

Receipt for my BT Mobile Handset

If you are thinking of buying a BT Mobile handset and you need a receipt think again.


I upgraded my BT Total Broadband Anywhere on March 18th and paid £306.40 for an HTC Desire X handset.  The handset is great, the broadband is great - but where is the receipt for my payment?  I need this because - like many people I need to claim this as a BYOD!


I have called BT helpline 5 times and been passed around all over the place.  Many thanks to Ann Locke who really tried to find someone to help.  Less thanks to Andrew who told me that BT systems for residential customers were not designed to provide VAT receipts and that my credit card statement is my receipt.  (It simply says BT Sales 1 Durham).  Then a lady in India told me to send a fax requesting a receipt but gave me a number that was not operational.


All in all I have spent over 1 hour on the 'phone over 5 occasions and received many promises and reassurance but still not receipt.


Does anyone know how I can get a receipt for this phone??



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Distinguished Sage
Message 2 of 2

Re: Receipt for my BT Mobile Handset


I am sorry to see you are having problems

I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them

They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress

They are a UK based BT specialist team who have a good record at getting problems solved

This is a customer to customer self help forum the only BT presence here are the forum moderators