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DavidK100
Newbie
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Message 1 of 5

Receiving Letters from Capital Resolve for something not aware of?

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Hi

I'm writing on behalf of my colleagues who have received letters over the past year stating that a bill needs paid.

The letters are addressed to their address but the Supply Address is different (same street/different house number) and despite attempts where they have called BT and even wrote letters, nothing has been done and now they are receiving a letter from Capital Resolve which contains  a Case number and Client Reference.

Is there anyone who can help and investigate what has happened here? I have happy to share the details on the letter or put them in touch.

Thanks

David

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Receiving Letters from Capital Resolve for something not aware of?

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Welcome to this user forum.

Are they a BT Residential customer, or a BT Business customer?

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DavidK100
Newbie
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Message 3 of 5

Re: Receiving Letters from Capital Resolve for something not aware of?

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Hi, they are a BT Business customer

Thanks
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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Receiving Letters from Capital Resolve for something not aware of?

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@DavidK100 wrote:
Hi, they are a BT Business customer

Thanks

This the BT Residential Customers forum

You will need  post on the BT Business forum at http://business.forums.bt.com/

This forum cannot help with BT Business issues.

Thanks

DavidK100
Newbie
211 Views
Message 5 of 5

Re: Receiving Letters from Capital Resolve for something not aware of?

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Thanks for your advice.

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