I'm writing on behalf of my colleagues who have received letters over the past year stating that a bill needs paid.
The letters are addressed to their address but the Supply Address is different (same street/different house number) and despite attempts where they have called BT and even wrote letters, nothing has been done and now they are receiving a letter from Capital Resolve which contains a Case number and Client Reference.
Is there anyone who can help and investigate what has happened here? I have happy to share the details on the letter or put them in touch.
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Are they a BT Residential customer, or a BT Business customer?