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cmacca
Newbie
4,653 Views
Message 1 of 10

Recent Calls

When I look online at my BT bill I can view recent usage but it only goes up to 13th March and today is the 16th,  is there anyway to get a more up to dat view ?

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9 REPLIES
lambo1784
Contributor
4,638 Views
Message 2 of 10

Re: Recent Calls

With the new system you are lucky to get that.BT say  the new page system  are being worked on but after repeated complaints to c/s it looks as though that's a about as up to date as it is going to get.Supposed to be 48 hours but nobody seems to be interested in getting that sort of figure.It seems the 48 hours is from the last update which only seems to happen now and again.

 

Jean

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Oliver341
Expert
4,585 Views
Message 3 of 10

Re: Recent Calls

My recent calls seems to be ok now, up to date to within 48 hours. How is it looking for everyone else?

Oliver.
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jonh46
Contributor
4,574 Views
Message 4 of 10

Re: Recent Calls

yes. mine was ok last time checked. calls history about 48 hours old.

 

which is better than my online vodafone mobile call info.

 

Also the my account web page seems  to have been sorted [ fingers crossed ]

 

John

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tickhill
Aspiring Expert
4,557 Views
Message 5 of 10

Re: Recent Calls

I find on average it now takes 48hrs for recent calls to update and even longer when the calls are made over the weekend it seems.

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Ostrich
Aspiring Contributor
4,533 Views
Message 6 of 10

Re: Recent Calls

Nope, still not right here.

 

Recent usage - which seemed to be working two weeks back - now shows up as £0.00 !

 

I'm in touch with Mod Stephanie about it.

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Oliver341
Expert
4,529 Views
Message 7 of 10

Re: Recent Calls


Ostrich wrote:

Recent usage - which seemed to be working two weeks back - now shows up as £0.00 !


Have you just been issued with a BT bill?

Oliver.
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Deirdre
Aspiring Contributor
4,511 Views
Message 8 of 10

Re: Recent Calls

I have tried to check my recent usage the last two days and it shows £0.00.

 

This is incorrect. My last bill was 17 February. If I use the phone enquiry option it correctly tells me my usage is about £8.

 

The online option worked up til the other week when I last logged on as I spent some time editing names into the list of calls which I thought was a good feature.

 

At least its not just me. Lets hope it gets fixed and it retains the names against the numbers I spent so much time inputting.

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tickhill
Aspiring Expert
4,494 Views
Message 9 of 10

Re: Recent Calls

Certainly seems to be an issue with the 'Recent Calls' listing as at today.

I view two accounts only - both are mid-way between bills and a week ago showed recent calls with a listing and values but today the one account shows nil and no calls (definitely incorrect) and the other shows nil and just two calls made at the end of March - which is hopelessly incorrect.

 

So - as above, definitely and issue with displaying recent calls at this time but, as the previous message suggests, using the automatic enquiry system by dialling 150 the total was provided.

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tickhill
Aspiring Expert
4,484 Views
Message 10 of 10

Re: Recent Calls

Wonder if someone was listening!!  Four hours after previous posting I have just checked and now calls are showing in an on-line enquiry - although only up to 25th March which was 10 days ago and the auto enquiry gives a different amount to the on-line enquiry.

 

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