Hi @gsfnE7125 and welcome.
Did you receive an email or letter about moving your services to BT? Have all the relevant orders completed? Are you now fully migrated to BT?
Thanks for confirming that @gsfnE7125.
Can you please drop me over an email with the details? You'll get the contact the moderators link in my profile. I'm sure we'll be able to get this sorted for you.
@gsfnE7125 Thanks for speaking with me today. Here is the link I mentioned that explains the process for reclaiming the contract buy out charges.