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mydaz
Beginner
298 Views
Message 1 of 3

Redundant account numbers

I have been with BT several times over the years and recently joined them again. After logging in there are four account numbers shown on the page. Can someone please tell me how to get rid of the three I will never use again. I have phoned BT and was told they cannot be removed, surely this is not the case. Thanks

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2 REPLIES 2
-Richie-
Guru
287 Views
Message 2 of 3

Re: Redundant account numbers

Records will need to be maintained, historical billing etc
You could change your email address linked to the BTID, that's what connects them all.

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PaddyB
Moderator
Moderator
282 Views
Message 3 of 3

Re: Redundant account numbers

Hi @mydaz,

Thank you for posting and welcome to the Community. If you send me your details, I'll be able to get those old accounts removed from your My BT.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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