Refund from closed account

[Jen133]

I closed my father’s account last year when he sold his house and moved to a care home. There’s still money remaining in the account as credit. I can’t find any way of getting the money refunded? Please can someone help? I have registered my power of attorney with BT but now can’t get anyone to answer my calls. I wait on the line for 35 mins then the call is ended. Thank you! 

[gg30340]

Nobody on the forum including the moderators have access to your fathers closed account. You will need to call BT Billing 0330.1234.150. 

If you get no success you will then need to raise a complaint.

[imjolly · Accepted solution]

in addition to phone number posted by @gg30340  you can try message now with billing and see if they can help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[Jen133]

Thank you for your kind help 

[Jen133]

The messaging was brilliant! Thank you!!! I have spent days trying to get through on the phone (most of last week!) and got connected with someone in less than ten mins on the messaging. All sorted now. They will send a cheque in the next 10 days.

I am so relieved! Thank you! 

[Mr-Muddy-Paws]

Raising a complaint would seem to give BT a 28 day get out clause.

[gg30340]

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@Mr-Muddy-Pawswrote:
Raising a complaint would seem to give BT a 28 day get out clause.

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A get out clause from what?

[Mr-Muddy-Paws]

I meant, providing a fix for a problem sooner.

[gg30340]

The OP has not raised a complaint and he has had a resolution to his problem so what is the relevance to what you posted!

[Mr-Muddy-Paws]

You suggested the next stage might be to raise a complaint. In that context, I reminded people that on a complaint BT says they have 28 days to respond.
But nevermind.