Refund outstanding balance

[Andiy]

I moved provider from BT back in March, after this I’ve built up a significant credit balance as my direct debit was taken for several months until my latest quarterly bill was produced. The direct debit has dropped to zero but I still want to be able to get a refund for my balance. From looking at the forum, there may still be a free service associated with my account but I don’t know how to cancel it, I don’t use BT email or any other service. 

[PaddyB]

Hi @Andiy,

Welcome to the Community and thank you for posting. If you send me in your details, I'll be able to help you to get the credit balance refunded. 

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB