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Distinguished Sage
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Message 11 of 19

Re: Refund "done"

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it can take 3/5 working days for them to contact you personally
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drjotty
Aspiring Contributor
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Message 12 of 19

Re: Refund "done"

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it took around 5 days for a response and then it was some one differnt. when i tried. keep getting conflicting answers. good luck. your gunna need it. 

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Distinguished Sage
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Message 13 of 19

Re: Refund "done"

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@drjotty the link the mods post goes to the team's common mailbox from there the next available mod picks up the post and takes ownership of it the mod who posts on the thread is not always the one who deals with it
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Daubies
Aspiring Contributor
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Message 14 of 19

Re: Refund "done"

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6 days, 2 LONG pointless conversations later and I am not closer to getting MY money back.

 

I keep getting told the refund was done on the 7th, but the minute I ask for the banks unique payment reference no I am ignored.  

 

What I would like them to do.. check more than the system in front of you and tell me when the actual payment was done and what the reference no is.

 

I received a phone informing I need to wait until the 29th for them to do their processes... 22 days later... nope!!!

 

Legal route already started

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Daubies
Aspiring Contributor
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Message 15 of 19

Re: Refund "done"

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It would seem the Mods have been able to do what 7/8 different "customer services" personnel were unable to do, look past one screen and determine that there was in fact an issue with the payment.

 

I received 2 phone calls (which I sadly missed) as well as an email informing me that the payment was unsuccessful and has now being processed, I'll wait with baited breath to see if it does happen but it does sound promising. 

 

Thank you Kevin

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Distinguished Sage
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Message 16 of 19

Re: Refund "done"

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Please keep us posted on your progress as it can help others
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Daubies
Aspiring Contributor
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Message 17 of 19

Re: Refund "done"

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Well happy to report that my money is finally back in my account.

 

A BIG thank you to Kevin for making it happen.

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Distinguished Sage
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Message 18 of 19

Re: Refund "done"

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Another good result for the mod team
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Moderator
Moderator
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Message 19 of 19

Re: Refund "done"

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Thanks for letting us know Daubies.

Cheers

David
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