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Message 1 of 5

Remove and old order from my id

I have an old order linked to my account and each time I log into the app it tries to load the details for the order that never went ahead and I can't change it to my currently running order

Can the cancelled order be removed from my account
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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Remove and old order from my id

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 5

Re: Remove and old order from my id

Hi @Stephenmcn91 Sorry that your BTID is picking up an old order.

This should be easy to remove so contact the BTID Live Chat team and they will arrange this for you. Post back and let us know how you get on.

Cheers
John

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Message 4 of 5

Re: Remove and old order from my id

Hi there.

I tired this already but all they only told me how to rename my accounts then disconnected.

App is still defaulting to the old account
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Moderator
Moderator
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Message 5 of 5

Re: Remove and old order from my id

Hi @Stephenmcn91 Sorry that the chat team did not resolve this or give you a proper explanation.

Is the old account it is defaulting to by any chance a BT Sport on EE account?
Cheers
John

 

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