I require a closed BT account to be removed from my BT ID. I have used the online chat service THREE times today and have received a different response each time, with none of the solutions working. Has anybody else expereinced similar issues - very frustrating, with what seems quite a simple action???
Solved! Go to Solution.
I’ve asked a mod to come and offer some advice. It’s not something that gets asked a lot so they can offer the best advice as you want to remove an account from a BT ID.
Normally If you wish to delete your details you can get in touch with the data-protection officer by email email@example.com or write to the address below and mark it for their attention.
PO Box 2681
81 Newgate Street
Thank you for sending in your details. I gave your mobile number a quick call, I'm sorry I didn't get speaking to you. I can confirm that I've removed your old account from your My BT. If you need anything else, please get back to me.