I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I wonder if you could offer some suggestions on a further problem that I have. I have had BT Broadband for quite a number of years and very satisfied with the service. My package is Superfast Infinity 1, I think ! and when it was installed my download line speed was estimated at about 50mbps. It actually exceeded this and all semed well. At some point in one of my contract periods, I received a free upgrade to 76mbps, and I just said..thnks very much. However testing on my line suggests that it cannot go faster than 66mbps. And I think therein lies my problem, which is that my HomeHub had begun to reset more option that normal. It used to reset, perhaps once a month, and that has now become every day. And my thinking is that it's trying to synch at a faster rate that the line can normally support. I was in touch with BT last week, and they sent me a replacement hub, but it has made no difference.
I wonder if you have any thoughts on what could be done to deal with this.