Remove old BT Account

[kingsmeadow]

I have the same problem, can you fix this for me
Thx
KM

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[DanielS]

Hi @kingsmeadow,

We can get it removed for you. We'll need a few details from you before we can so I've sent you a private message with some more info.

Thanks

DanielS

[DanielS · Accepted solution]

Thanks for taking the time to speak with me this evening @kingsmeadow.

As confirmed on our phone call, I have removed the old account for you.

Take care and enjoy your evening.

All the best,

DanielS

[kingsmeadow]

Many thanks for this. It takes away the nuisance of it appearing...

KM

[kingsmeadow]

I wonder if you could offer some suggestions on a further problem that I have. I have had BT Broadband for quite a number of years and very satisfied with the service. My package is Superfast Infinity 1, I think ! and when it was installed my download line speed was estimated at about 50mbps. It actually exceeded this and all semed well. At some point in one of my contract periods, I received a free upgrade to 76mbps, and I just said..thnks very much. However testing on my line suggests that it cannot go faster than 66mbps. And I think therein lies my problem, which is that my HomeHub had begun to reset more option that normal. It used to reset, perhaps once a month, and that has now become every day. And my thinking is that it's trying to synch at a faster rate that the line can normally support. I was in touch with BT last week, and they sent me a replacement hub, but it has made no difference.

I wonder if you have any thoughts on what could be done to deal with this.

Thnaks

KM

[NeilO]

Hi @Houghton, welcome to the community and thanks for posting, the mod team are really busy at the moment so it would be much quicker to get in touch with the billing team on live chat via this link and they'll be able to remove the old accounts for you.

Post back if you need any further help.

[Houghton1986]

Ok thanks