Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Hi @johnq welcome to the forum and thanks for posting. You can't currently remove old accounts from your BTID but the billing team can do this. I've sent you a Private Message with details on how to get in touch with the Mod team and we'll be happy to get the old account deleted from your profile.