Remove old bt account

[Morris9209]

Hi can anyone tell me how I can remove and old bt account from mybt online as it causes issues when trying to do stuff in my account online always asking me to select which account even tho only one is active. 

[Keith_Beddoe]

@Morris9209 

A live chat agent should be able to do that for you.

https://www.bt.com/help/home/contactus/#/account-and-billing/bt-id-and-passwords

[DavidM]

Hi @Morris9209 and thanks for posting.

If live chat can't help let me know and I'll lend a hand.

Cheers

David

[Morris9209]

Hi spoke to like chat they told me to call up or do it online which I can't. Can you help?