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Gjb1
Beginner

on ‎30-10-2023 16h42

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Message 1 of 2

Remove old closed account from MyBT

Hi,

 I have just got BT at my new address and my old address is showing as default and I’m having problems accessing anything in the online account like enabling the Xbox promo etc. Can this be removed from my profile please so only my new account is visible.

Thank you.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎30-10-2023 16h52

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Message 2 of 2

Re: Remove old closed account from MyBT

Try https://www.bt.com/help/contact-bt/account-and-billing/broadband

You can also phone CS 03301234150 for assistance



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