I moved house in July 2018, and at some point in the process, BT Sport was added to my package at a cost of £4/m, which has since risen to £8/m. The problem is that I never at any point requested this, have not used it once even by accident, and would have refused it I had been asked. I should have noticed this sooner, but as soon I did I called asking for BT to remove it and refund me the cost. I was amazed to be told that not only could they not remove it, that I would be paying until the end of the 18 month contract I hadn't agreed to! I'm sure BT Sport is great for sports fans, but I never watch sport, and would never willingly pay for sports channels.
On 10/10/19 I called BT and lodged a complaint with Anthony, reference number is **Edited**
It's now over a month ago and I've heard nothing. This month's bill has come out, and BT Sport is still on it. I need it gone and I need my money back, because this is exactly the sort of mis-selling that caused the PPI payback.