My package has come to an end and the price has increased. The only offers I have been given are to pay even more. I am happy with Fibre 1 and have had no issues but I have looked at pricing for new customers again and it’s showing as £27.99 per month, mine has gone up to £37.99. Is there any chance I can renew at the new customer price? My husband has been furloughed due to COVID 19 so need the reduced payment, but I also need broadband also. Online chat couldn’t help as it’s a bot and I didn’t want to call due to lines being so busy.