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Newbie
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Message 1 of 5

Renewal of Broadband term

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Has anyone had difficulty renewing their Broadband  term to retain the BT Sport discount using the My BT website.

Their are two boxes to tick, one to confirm the already populated telephone number field, the other to confirm you are the account holder.

When I submit the info I get back an error message saying that my postcode doesn't match my account.

Tried using the online chat but that is useless.

I use Win 10 and tried using Edge and Chrome browsers.

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Moderator
Moderator
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Message 2 of 5

Re: Renewal of Broadband term

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Hi @Gladimout,

Thanks for your post and welcome back!

Sorry for the problems you're having renewing your broadband contract.  You can chat with our help team on 0800 800 150.  Post back and let us know how you get on.  We are a small, specialised team and it would take us a few days to get back to you whereas speaking with my colleague today will get this done and dusted sooner.

Keep us posted how things go.

Cheers,

Robbie

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Newbie
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Message 3 of 5

Re: Renewal of Broadband term

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Thanks for your reply.

Having rung and listened to the options none seem to match my problem. I really hate these automated phone systems. 

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Renewal of Broadband term

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Try 0800 800 030 instead.

They are open to 6pm this evening.

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Newbie
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Message 5 of 5

Re: Renewal of Broadband term

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Finally managed to negotiate the phone system and got my contract renewed. Also got my HD package free for 3 months.

Thanks for your help.

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