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Earful54
Beginner
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Message 1 of 3

Renewed Contract - Agreement of Hub2

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Good afternoon, I renewed my contract on 3 June by upgrading to Fibre  Halo1 on 4 June. Part of the inducement was a Hub 2. No mention of Hub2 on the confirmation email, although I confirmed I would like the Hub2 on the online chat. I contacted online chat again on 4 June and I was promised a confirmation email within 24 hours re the Hub and detailed notes placed on my account. My order had been marked completed on 4 June. I haven't received confirmation email re the Hub2. I have now received an email with the new contract charges. Your help would be much appreciated.

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NeilO
Moderator
Moderator
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Message 2 of 3

Re: Renewed Contract - Agreement of Hub2

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Hi @Earful54 thanks for posting, the Smart Hub 2 is included with Halo 2 upgrades and not the Halo 1 service.

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Earful54
Beginner
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Message 3 of 3

Re: Renewed Contract - Agreement of Hub2

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Hi matter resolved successfully.  Many thanks for all who helped.

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