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jackwaller30
Beginner
470 Views
Message 1 of 3

Renewed my contract - Received a return equipment letter and package

Hi all, 

I recently extended my contract with BT (Last weekend). At the end of this week I received a parcel from BT asking us to return their kit. As I've just renewed the contract and the Hub I have is pretty new, can I safely ignore this parcel?

Thanks in advance. 

 

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Matt-S
Moderator-Retired
418 Views
Message 2 of 3

Re: Renewed my contract - Received a return equipment letter and package

Hi @jackwaller30,

Welcome to the Community and thanks for taking the time to post.

Yeah, you can ignore this package as it sounds like the results kit was sent out in error. If you get any follow up emails mentioning charges let us know and we can take a look for you.

Thanks

Matt

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jackwaller30
Beginner
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Message 3 of 3

Re: Renewed my contract - Received a return equipment letter and package

Great, thanks for your help

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