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Renewing Line Rental Saver - Order outstanding on line
Hi all. I'm trying to renew the annual Line Rental Saver for my Mum, something I do every year without hassle. I've been advised it expires on 14 August. When I tried online today, it told me "Sorry, there's an order outstanding on the line."
I know that Mum is scheduled to be upgraded free to Fibre Broadband on 11 August. Is this what BT is referring to? If so I don't understand why I can't renew now, but what do I know about the machinations of BT?
I have tried calling the helpline of course, but as usual they are overwhelmed.
Re: Renewing Line Rental Saver - Order outstanding on line
Thank you, that's useful to know. It would be good if BT were to offer this explanation rather than leave customers worrying. I hope that the Broadband upgrade order "completes" in time for me to renew the line rental saver given there are only a few days in between.
I am assuming that there won't be any change in the line rental fee as a result of the Broadband upgrade, given that this was not actually requested by us, but maybe I'm being naïve!