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alr
Aspiring Contributor
1,905 Views
Message 1 of 19

Renewing free Caller Display

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I have received an email from BT inviting me to renew free Caller Display for another 12 months as it will shortly run out. Clicking the link in the email takes me to a page where I can input my phone number and postcode but after that I keep getting a message (ref # CON-0113) telling me there is a technical error but that I can still proceed with my order online. Since none of the options given cover renewing Caller Display I am unable to proceed beyond that point, despite trying many times over several days. I rang BT on 0800 100 400 but the customer service assistant I spoke to was also unable to renew my Caller Display. He said he was transferring me to another "dedicated" team and to hold the line. After a few moments the line went dead without me having spoken to anyone. I have tried in vain to find an email address with which to contact BT. Can you please advise me on how to accomplish what should be a very simple procedure but which is proving to be anything but and extremely frustrating too. BT really is a very difficult company to deal with.

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18 REPLIES 18
Moderator
Moderator
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Message 2 of 19

Re: Renewing free Caller Display

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Hi @alr and welcome.

 

I'm sorry you're having problem renewing the free caller display. You're quite correct in that it shouldn't be that difficult to arrange. I'll be happy to lend a hand with this if you wish. Just drop me over an email with the details. You'll get the contact the moderators link in my profile. We are busier than usual at present so it’s taking longer than expected to pick up but once you submit your details you’ll be in our queue and we’ll get to you eventually.

 

Cheers

 

David

Community ModeratorDaveM
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alr
Aspiring Contributor
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Message 3 of 19

Re: Renewing free Caller Display

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Thank you David. I've done as you suggested. Much obliged.

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Distinguished Sage
Distinguished Sage
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Message 4 of 19

Re: Renewing free Caller Display

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I think you need to renew your line rental for 12 months which will then give you free caller display  you can choose whether you want LRS or just pay monthly



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alr
Aspiring Contributor
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Message 5 of 19

Re: Renewing free Caller Display

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Free Caller Display certainly used to be part of the Line Rental Saver which I have had for about 5 or 6 years. However, last year I had to order it separately as I was charged for it after renewing my package. I have just renewed my line rental for a year in advance but the email telling me the free caller display is about to run out suggests that this again needs to be done separately. All the info about Line Rental Saver mentions Caller Display so I don't understand why it can't all be done together.

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Distinguished Sage
Distinguished Sage
1,827 Views
Message 6 of 19

Re: Renewing free Caller Display

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free caller display is linked to renewing your phone line rental contract for 12 months  this does not depend on you selecting LRS.   LRS is separate and can be selected by anyone wanting to save 10% on line rental by paying 12 months upfront

 

 



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alr
Aspiring Contributor
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Message 7 of 19

Re: Renewing free Caller Display

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I would think that having just paid nearly £200 for a year's line rental in advance it would be seen as renewing my contract for another year!
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Distinguished Sage
Distinguished Sage
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Message 8 of 19

Re: Renewing free Caller Display

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you need to ask for the bt privacy which includes free caller display - it is not automatic



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alrjar
Beginner
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Message 9 of 19

Re: Renewing free Caller Display

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Thank you for your attempts to help but my problem with all of this stems from the fact that the website continually displays an error message when I have entered my account details thus stopping me from asking for *anything*. If the online ordering system worked there would be no problem at all. Phoning the customer service helpline has no effect because they apparently can't access the necessary part of the system either. Considering BT is probably the UK's premier communications company, customers might expect them to sort out the way we are able to communicate (or not) with them.
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Distinguished Sage
Distinguished Sage
1,780 Views
Message 10 of 19

Re: Renewing free Caller Display

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it's far easier talking to the options team who are uk based 0800800030



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