Request equipment return bag

[dogwyllie]

I recently upgraded my BT box a few weeks ago and was told a prepaid bag for returning the old one would turn up, but never has. I can't see how to request one despite searching previous forum answers. How do I get one?

[NeilO · Accepted solution]

@dogwyllie Welcome to the community and thanks for posting, we can organise a returns bag for you. I'll send you a private message so you can get in touch.

You'll get the private message by clicking on the envelope in the top right of the community.

Thanks

Neil