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c64z80
Aspiring Contributor
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Message 1 of 3

Requesting a change of package

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Hello,

If it is possible please could my landline package be changed from unlimited weekend and evening calls back to the basic package of unlimited weekend calls?

 

I've thought of phoning support but I have a hearing impairment and a problem with my voice which makes calling and others understanding me very hard, and I've tried the live chat but it always gives me a "connection unavailable" error.

 

Sorry if this is a bother, but this way seems to be the only other way to do it as I cannot remove the "add on" in my BT.

 

Thank you

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Requesting a change of package

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Products can not be changed via this forum. You should contact BT 0800.800.030 who should be able to help.

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Danathan
Contributor
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Message 3 of 3

Re: Requesting a change of package

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You will need to call in: 0800800150. However, you will find that the calling plans have changed. Depending on how you're set , you may not be able to revert to weekend only. New options are 500 minutes (mobiles & landlines) for £5.00 per month, or no monthly charge for pay-as-you-go giving you 20p per minute to mobiles and landlines with no call set up fee.